Privacy policy

Last Updated: June 2026

At Divymukhi, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Order details and purchase history

Payment Information

Payments are processed securely through trusted payment gateways. We do not store your complete debit card, credit card, UPI, or banking details on our servers.

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website activity and browsing behavior

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products and services

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to inquiries and requests

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

Marketing Communications

With your consent, we may use your email address or phone number to send:

  • Product launches

  • Exclusive offers and discounts

  • Festival promotions

  • Educational content related to Rudraksha and spiritual products

  • Abandoned cart reminders

  • Brand updates and announcements

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails.

You may also request removal from promotional WhatsApp communications by contacting our support team.

WhatsApp Communication

By providing your mobile number during checkout, account registration, or inquiries, you consent to receiving:

  • Order confirmations

  • Shipping and delivery updates

  • Customer support communications

  • Promotional offers and announcements (where permitted)

You can opt out of promotional WhatsApp messages at any time.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze website traffic

  • Personalize your shopping experience

  • Support marketing and advertising campaigns

You may disable cookies through your browser settings, although certain website features may not function properly.

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted service providers solely for business operations, including:

  • Payment gateways

  • Shipping and logistics partners

  • Shopify platform services

  • Marketing and analytics providers

  • Customer support tools

These partners receive only the information necessary to perform their services.

Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Comply with legal and tax requirements

  • Resolve disputes

  • Enforce our policies

Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your details

  • Delete your personal information where legally permitted

  • Opt out of marketing communications

To make such a request, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies separately.

Children's Privacy

Our products and services are intended for individuals above the age of 18 or those using the website under parental supervision. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Divymukhi

117, Vijaynagar - 2
Katargam, Surat, Gujarat – 395004
India

Email: support@divymukhi.in

WhatsApp Only: +91 9265417681