Terms of service

Last Updated: June 2026

Welcome to Divymukhi. By accessing our website, placing an order, or using any of our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

About Us

Divymukhi is an online store offering authentic Rudraksha, Tulsi, Karungli, malas, bracelets, spiritual jewelry, and related products.

Business Address:

117, Vijaynagar - 2
Katargam, Surat, Gujarat – 395004
India

Email: support@divymukhi.in

WhatsApp Only: +91 9265417681

Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or guardian.

  • The information provided by you is accurate and complete.

  • You are legally capable of entering into binding agreements.

Products & Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on your screen settings and device.

  • Natural products such as Rudraksha, Tulsi, Karungli, gemstones, and wooden beads may have slight variations in size, color, texture, and appearance.

  • Such natural variations are not considered defects.

We reserve the right to modify product information, pricing, or availability without prior notice.

Orders & Acceptance

Placing an order on our website constitutes an offer to purchase.

We reserve the right to:

  • Accept or reject any order.

  • Limit quantities purchased.

  • Cancel orders due to pricing errors, stock issues, suspected fraud, or other operational reasons.

If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method.

Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR).

Prices may change without prior notice.

We accept payments through secure payment gateways and trusted payment partners.

Divymukhi does not store your complete card, banking, or payment credentials.

Order Cancellation

Customers may request order cancellation only before the order has been shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation, please contact us immediately at:

Email: support@divymukhi.in

WhatsApp Only: +91 9265417681

Shipping & Delivery

We aim to dispatch orders within the timelines mentioned on our website.

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Operational disruptions

  • Circumstances beyond our control

Divymukhi shall not be liable for delays caused by third-party logistics providers.

Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

We currently offer returns and replacements only for:

  • Damaged products

  • Defective products

  • Incorrect products received

Customers must notify us within 7 days of delivery.

Please refer to our Return & Refund Policy for complete details.

Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Product photographs

  • Graphics

  • Videos

  • Text

  • Website design

  • Branding materials

is the property of Divymukhi and is protected under applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or commercially use any content without prior written permission.

User Conduct

While using our website, you agree not to:

  • Violate any applicable laws.

  • Engage in fraudulent activity.

  • Attempt unauthorized access to our systems.

  • Interfere with website functionality.

  • Upload harmful software, malware, or viruses.

  • Misrepresent your identity.

We reserve the right to restrict access to users who violate these terms.

Reviews & User Content

If you submit reviews, testimonials, photographs, feedback, or other content to Divymukhi, you grant us the right to use, display, publish, reproduce, and promote such content for marketing and business purposes.

We reserve the right to remove any content that is misleading, offensive, unlawful, or inappropriate.

Limitation of Liability

To the maximum extent permitted by law, Divymukhi shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits or business opportunities.

  • Delays caused by third-party service providers.

  • Website interruptions or technical issues.

  • Misuse of products by customers.

Our maximum liability shall not exceed the value of the product purchased.

Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

Continued use of the website after such changes constitutes acceptance of the updated terms.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.

Contact Us

For any questions regarding these Terms & Conditions, please contact:

Divymukhi

117, Vijaynagar - 2
Katargam, Surat, Gujarat – 395004
India

Email: support@divymukhi.in

WhatsApp Only: +91 9265417681