Shipping policy

Last Updated: June 2026

At Divymukhi, we are committed to delivering your orders safely and efficiently. Please review our shipping policy to understand how your order will be processed and delivered.

Shipping Coverage

We currently ship across India.

At this time, we do not offer international shipping.

Shipping Charges

  • Free Shipping on all prepaid and COD orders above ₹499.

  • For orders below ₹499, shipping charges (if applicable) will be displayed at checkout before payment.

Order Processing

All orders are processed within 1–2 business days after order confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During periods of high demand, festivals, or promotional sales, processing times may be slightly extended.

Delivery Timeline

Once dispatched, orders are typically delivered within 5–10 business days, depending on the delivery location.

Delivery timelines may vary due to:

  • Remote delivery locations

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Events beyond our control

While we strive to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive tracking details via:

  • Email

  • WhatsApp

  • SMS (where applicable)

You can use the tracking information provided to monitor your shipment's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Divymukhi will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses, contact details, or other customer-provided information.

If you need to update your shipping details, please contact us immediately before your order is dispatched.

Delayed Deliveries

In rare cases, delivery may be delayed due to circumstances beyond our control, including:

  • Courier partner delays

  • Natural disasters

  • Extreme weather conditions

  • Government restrictions

  • Strikes or transportation disruptions

We appreciate your patience and understanding in such situations.

Damaged Packages

If your package arrives visibly damaged, please:

  1. Take clear photographs of the package and product.

  2. Record an unboxing video whenever possible.

  3. Contact us within 48 hours of delivery.

Damage claims submitted without supporting evidence may not be eligible for resolution.

Lost Shipments

If your order tracking shows unusual delays or if you believe your shipment has been lost in transit, please contact our support team. We will coordinate with the courier partner to investigate and resolve the issue.

Contact Us

For shipping-related questions or assistance, please contact:

Divymukhi

117, Vijaynagar - 2
Katargam, Surat, Gujarat – 395004
India

Email: support@divymukhi.in

Phone: +91 8511692941