Refund policy

At Divymukhi, we strive to ensure that every customer receives authentic, high-quality spiritual products. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only in the following cases:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

To be eligible for a return, you must contact us within 7 days of receiving your order.

The product must be:

  • Unused and unworn.

  • In its original condition.

  • Returned with all original packaging, certificates, tags, and accessories (if applicable).

  • Accompanied by proof of purchase.

Products that have been used, worn, altered, or damaged after delivery are not eligible for return.

Important Requirement for Damage Claims

To process claims for damaged, defective, or incorrect products, customers must provide:

  • Clear photos of the product.

  • An unboxing video showing the package being opened and the issue identified.

Claims submitted without sufficient evidence may not be eligible for return or replacement approval.

How to Request a Return

To initiate a return request, please contact us at:

Email: support@divymukhi.in

Include the following details:

  • Order number

  • Reason for return

  • Photos and/or unboxing video (if applicable)

If your request is approved, we will provide return instructions.

Please do not send products back without prior approval, as unauthorized returns may not be accepted.

Return Shipping

For approved returns involving:

  • Damaged products

  • Defective products

  • Incorrect products

Divymukhi will bear the return shipping costs.

Exchanges & Replacements

If you receive a damaged, defective, or incorrect item, we may offer a replacement subject to product availability.

If the same product is unavailable, a refund may be issued instead.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used or worn.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Gift cards.

  • Clearance, promotional, or sale items (unless received damaged or incorrect).

Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Refunds are typically processed within 5–7 business days after approval.

  • The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact:

Divymukhi
117, Vijaynagar - 2
Katargam, Surat, Gujarat – 395004
India

Email: support@divymukhi.in
WhatsApp Only: +91 9265417681